運送政策
PLEASE READ BEFORE PLACING ORDER
*SHIPPING POLICY*
Effective Date: June, 27th,2026
At AUTUMN.LIPS.LLC, we aim to process and deliver your orders as quickly and efficiently as possible while ensuring product quality and accuracy.
*Processing Time*
All orders are processed within 2–5 business days (excluding weekends and holidays) after payment is confirmed.
* High-volume periods (sales, holidays, launches) may require additional processing time.
* Once your order is processed, you will receive a confirmation email with tracking information.
*Shipping Rates & Delivery Estimates*
Shipping charges are calculated at checkout based on your location and selected shipping method.
Estimated delivery times after processing:
* Standard Shipping: 5–10 business days
* Expedited Shipping (if offered): 2–5 business days
Delivery times are estimates and are not guaranteed.
*Order Tracking*
Once your order has shipped, you will receive a tracking number via email.
Please allow 24–48 hours for tracking updates to appear.
*Incorrect Shipping Information*
Customers are responsible for providing accurate shipping details at checkout.
* We are not responsible for orders shipped to incorrect or incomplete addresses.
* If a package is returned due to an address error, the customer is responsible for reshipping fees.
*Lost, Stolen, or Delayed Packages*
Once an order is marked as delivered by the carrier, AUTUMN.LIPS.LLC is no longer responsible for the package.
* Lost or stolen packages must be reported directly to the shipping carrier.
* We are not liable for delays caused by carriers, weather, customs, or other external factors.
*Shipping Carriers*
We use reputable shipping carriers (such as USPS, UPS, or DHL depending on location) to ensure safe delivery of all orders.
*International Shipping*
We Currently Don't Offer!!
Domestic Only Sorry
We only ship to billing addresses. All orders with different shipping addresses will be cancelled.
*Shipping & Delivery Responsibility*
Once an order is placed in the carrier hands and/or marked as delivered by the shipping carrier:
* AUTUMN.LIPS.LLC is no longer responsible for the package
* Lost or stolen packages must be addressed with the shipping carrier
We are not liable for delays caused by carriers, weather, customs, or other external factors.
Signature is required at the time of delivery.
Once packages are received by USPS or any Carrier, we are no longer responsible for the package. USPS is responsible and any other questions or concerns should be through them (1-800-275-8777).
Do not place last minute orders. Please give yourself time to ensure that you receive your products before any important events. We are not responsible for any late packages that are out of our control.
ORDERS ARE NEVER SHIPPED ON SATURDAY . EXCEPTIONS ONLY ON SATURDAY IF ORDERS HAS BEEN DELAYED. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS All packages are shipped via USPS Priority or First Class depending on your choice. First Class takes up to 3 business days to ship anywhere in the United States. We are not responsible for any lost items during shipping. USPS should be contacted if any packages are lost. If you want coverage on your package you will have to pay $20.
What if I never received my item?
At Autumn Lips we pride ourselves in making sure each order is being packaged with love & care, but unfortunately things do get tossed around during the shipment process. We are not responsible for ANY lost, damage or stolen packages after they leave the Autumn Lips facilities. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier (ex. UPS, USPS, FedEx, DHL). We will provide you with the address , shipping carrier information, tracking information and date of delivery to assist you with your claim investigation. You shall receive compensation for your lost/stolen package through the shipping carrier.
If your package is returned due to incorrect address you will be responsible for paying shipping fees again.
*Contact Information*
If you have any questions about your shipment, please contact us at:[autumn.2010.lips@gmail.com
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